Shopping Information
What Shipping Methods Are Available?
Peppery Spot uses international door-to-door courier delivery.
Depending on your destination and the characteristics of your order, your parcel may be shipped with:
- FedEx
- UPS
- GLS
- DPD
FedEx is currently our primary international courier partner.
The available shipping service and exact shipping cost are shown at checkout.
Delivery is available to residential and workplace addresses only. We do not ship to P.O. Boxes or equivalent postal addresses.
If you choose to redirect your parcel after dispatch, any additional fee charged by the courier for the requested change or redirection may be your responsibility.
For more information, please see our Delivery Information and Shipping Policy.
Do You Ship Internationally?
Yes.
Peppery Spot is based in Budapest, Hungary, and ships internationally to the countries and regions currently supported by our delivery partners.
Simply enter your delivery address at checkout to see whether shipping is available to your location and what the current shipping cost will be.
The availability of a country or region at checkout does not necessarily mean that every individual address within that territory can be serviced, particularly in remote or special-service areas.
How Long Will It Take To Get My Package?
Orders are generally processed within 1–2 business days.
After the parcel has been handed over to the courier, the estimated transit time is generally 3–5 business days, unless otherwise stated for your destination.
Please note that delivery times are estimates only and are not guaranteed.
Delivery may take longer because of factors such as:
- customs clearance;
- remote-area handling;
- public holidays;
- weather conditions;
- courier network disruptions; or
- other circumstances outside our reasonable control.
Once your shipment has been prepared, you will receive tracking information by email.
Depending on the courier and destination, you may also receive delivery updates by email or SMS.
Payment Information
What Payment Methods Are Accepted?
We currently accept:
- Credit and debit cards through Shopify Payments / Shop Pay
- PayPal
The payment methods actually available for your order are shown during checkout.
Is Buying Online Safe?
Yes. Peppery Spot uses secure encrypted connections to protect information transmitted through our website.
Payments are processed through established payment providers such as Shopify Payments and PayPal.
Peppery Spot does not directly store your complete card details on our own server.
Orders and Returns
How Do I Place an Order?
You can place an order quickly and easily through PepperySpot.com.
To add a product to your cart, click Add to Cart on the relevant product page.
You can review your cart before checkout and change quantities or remove products as needed.
When you are ready, proceed to checkout, enter your delivery and payment information and submit your order.
Peppery Spot accepts orders from supported international destinations.
You must be 18 years of age or older to place an order through our online store.
Do I Need an Account to Place an Order?
No.
You can place an order without creating a customer account.
Creating an account is optional, although registered customers may have access to additional conveniences or features.
Who Should I Contact If I Have Any Questions?
You can contact us by email at:
You can also send us a message through our Contact page.
How Can I Cancel or Change My Order?
Please check all order and delivery information carefully before completing checkout.
If you notice an error or would like to request cancellation, contact us as soon as possible.
Orders are generally processed within 1–2 business days.
We will make reasonable efforts to accommodate a cancellation or change request received in time, but this cannot be guaranteed once order processing has progressed.
Once a tracking number has been generated and the shipment has entered the courier's processing system, Peppery Spot can no longer guarantee cancellation of the shipment or modification of the delivery address.
This does not affect any mandatory statutory right of withdrawal that may apply under applicable law.
What Happens If I’m Not at Home When Delivery Takes Place?
Customers are responsible for taking reasonable steps to make delivery possible.
Tracking information will normally show the expected delivery date and may also provide a delivery time window.
If you cannot be present, please follow any delivery management options offered by the courier.
Depending on the courier and local service, these may include:
- another delivery attempt;
- delivery to an authorised person;
- rescheduling;
- collection from a designated location; or
- another delivery option offered by the courier.
Peppery Spot does not control which alternative delivery options a courier may offer or how long a parcel may be held for collection.
It is therefore important to monitor your tracking information and respond promptly to courier instructions.
If a parcel cannot be delivered or is returned because of circumstances attributable to the customer, such as an incorrect address, failure to collect the parcel, refusal of delivery or failure to follow courier instructions, Peppery Spot may recover or deduct the resulting actual costs to the fullest extent permitted by applicable law.
Simply failing to accept or collect a parcel does not by itself constitute a valid exercise of a statutory right of withdrawal.
What Information Must My Delivery Address Include?
Please provide a complete and accurate delivery address.
This should include, where applicable:
- recipient's full name;
- street;
- house or building number;
- floor;
- apartment or unit number;
- entry code or buzzer information;
- postal code;
- city;
- country;
- telephone number; and
- correct email address.
Customers are responsible for checking that the information is accurate before submitting the order.
How Do I Track My Order?
All Peppery Spot shipments include tracking.
Orders are generally processed within 1–2 business days.
Once your shipment has been prepared and a tracking number has been generated, you will receive the tracking information by email.
You can then follow the progress of your shipment directly through the courier's tracking system.
You may also be able to access order information through the Chat feature on our website.
Please note that a temporary lack of tracking updates does not necessarily mean that a parcel has been lost.
Can I Return an Order?
Where applicable, EU consumers have a statutory right to withdraw from eligible online purchases, generally within 14 days after receiving the goods.
The direct cost of returning goods is normally paid by the customer unless applicable law requires otherwise or Peppery Spot expressly agrees otherwise.
Certain statutory exceptions may apply, including some rapidly perishable goods and certain sealed hygiene or health-protection products after the seal has been broken.
Please see our Return and Refund Policy and EU Withdrawal Form for full information.
Additional Information
Where Is Your Business Located?
Peppery Spot is based in Budapest, Hungary, European Union.
Orders are prepared and dispatched from Budapest.
Does Each Product Look Exactly the Same as in the Photo?
Not always.
Manufacturers occasionally change:
- packaging;
- label design;
- artwork;
- product presentation;
- formulation; or
- ingredients
without prior notice to retailers.
For this reason, the version you receive may sometimes look different from the product photographs shown on our website.
A non-material packaging or design change does not by itself mean that an incorrect product has been supplied.
If the manufacturer has introduced an updated or successor version of a product, the version supplied may also differ from older photographs or information.
This does not affect mandatory statutory rights where the goods supplied do not conform to the sales contract.
Customers with allergies, intolerances, sensitivities or specific dietary requirements should always check the information printed on the actual product packaging before use or consumption.
Can All Products Be Purchased Everywhere?
Not necessarily.
Product availability may depend on:
- current stock;
- destination country;
- courier restrictions;
- import restrictions;
- product-specific legal restrictions; or
- other operational considerations.
A product may occasionally appear available online even if a stock discrepancy occurs.
If we are unable to supply an ordered product, the affected item or order may be cancelled in accordance with our Terms of Service, and any amount paid for goods that will not be supplied will be refunded.
What Happens If My Address Is in a Remote Area?
Courier companies may classify certain postal codes, islands, rural areas or other locations as remote or special-service areas and apply additional delivery charges.
These classifications are determined by the courier and may change.
If your address is identified as subject to an additional remote-area surcharge that was not included at checkout, we may contact you by email and send an invoice for the additional shipping amount.
You can then either pay the additional charge or, if the order has not yet been dispatched, request cancellation of the affected order.
Will I Have to Pay Customs or Import Charges?
For deliveries outside the European Union, customs duties, import VAT, clearance fees or other charges may be imposed by the destination country, authorities or courier.
Unless expressly stated otherwise, these charges are not included in the product price or Peppery Spot shipping charge and are the responsibility of the recipient.
If the recipient refuses or fails to pay charges required for import or delivery and the parcel is returned, held, abandoned or otherwise affected, any resulting costs may be charged or deducted to the fullest extent permitted by applicable law.