Privacy Policy

At Peppery Spot, we believe in making things easy for our customers. We know there’s nothing more off-putting than the sight of a lot of boring small print, so we’ve written our Privacy Policy to make it clear, simple and easy to read.

The policy explains how Peppery Spot uses your personal data when you’re shopping on pepperyspot.com.

What’s changed?

European Data Protection law changed on 25 May 2018. Like all organisations that use your personal information, Peppery Spot have to provide more information about the purposes for which we use your personal data, the rights you have over it and what that means in practice. So we’ve taken this opportunity to update our Privacy Policy. Don’t worry – the way we use your data hasn’t changed, and we still give it the same level of care and protection. We’ve made one or two other tweaks while we’re at it, just to bring our policy up to date.

 

Our promise to you

Peppery Spot is committed to protecting your privacy. We believe in using your personal information to make things simpler and better for you. We’ll always keep your personal information safe and will never sell it to third parties. We’ll be clear and open with you about why we collect your personal information and how we use it. Where you have choices or rights, we’ll explain them to you and respect your wishes. We’ve written this Privacy Policy in plain English without legalese to tell you how and why we use your personal information. We hope you’ll find it clear and simple but if you have any concerns or questions please feel free to contact our Customer Care.

Who’s in control of your information?

You are.
However, we never lose sight of the fact that it is your personal information and we will only send you marketing material if you have agreed that we can do so.

Collecting information about you

​Information we get from you

Peppery Spot collects personal information about you whenever you shop with us or use our services.  Some of this information you give us directly when you place an order on pepperyspot.com. Please see below for examples of the data we collect from you:

Name, address, contact details, browsing history and purchases.

Information we collect online: Cookies

A ‘cookie’ is a file in your web browser that enables us to recognise your computer when you visit pepperyspot.com and makes using our site quicker and easier (e.g. login fields may be pre-filled with your email address). Cookies are also essential to the functioning of certain parts of the site and we use them to collect information about how the site is used, such as how many people visit and return and what products are being viewed.

How we use Cookies

The pepperyspot.com website uses Cookies in the following ways:

Making our website work:

These Cookies are essential so that you can move around the site and log in to the secure areas. Without them you’d  be unable to shop on the website or access your account.

Monitoring and improving the performance of the website:

These Cookies collect information about how visitors use the pepperyspot.com site, e.g. which pages they visit most often and whether they see error messages. The information is aggregated so it doesn’t identify individuals, and we use it only to help us improve the way the website works.

Enabling the features of the website:

These Cookies allow our website to remember choices you have made, such as your user name or the region you’re in, and help us provide you with a better, more personal experience. For example, they may allow you to watch a video clip, comment on a blog or add a product review.

Personalising your Peppery Spot experience:

These cookies enable us to give you a more personal experience when you visit our site, by recognising you and remembering any preferences or choices you’ve made on previous visits to the site. This will also enable you to receive more personalised offers.

Restricting or blocking Cookies

As you will have seen in ‘How We Use Cookies’ above, some parts of our site need Cookies in order to function correctly. By default, Cookies should be enabled on your computer or device, and although you can ‘disable’ them in your browser this will affect your experience on pepperyspot.com. You’ll be limited to browsing, viewing and searching for products but won’t be able to make a purchase, and you may experience technical problems with some other features on the site. You’ll need to re-enter your basic details every time you visit the site and we won’t be able to make the site more personal to you – you’ll see generic content that may not be as interesting or relevant to you. If you’d still prefer to restrict, block or delete Cookies from pepperyspot.com or any other website, it’s easy to do in your internet browser. Each browser is different, so you’ll need to go to the ‘help’ menu on your browser and look for how to change your ‘cookie preferences’.

Your privacy and shared computers

If you log in to pepperyspot.com from a shared computer, such as in an internet cafe or from a colleague’s computer at work, Cookies may cause your e-mail address to display in the login field to anyone who uses the site on that computer after you. You can avoid this by clearing the Cookies stored by the web browser. The option to do this is normally in the ‘Tools’ dropdown menu at the top of the browser window.

How and why we use your personal information

We use your personal information for a number of different purposes.  Some are essential for us to provide the services you use or to fulfil our legal obligations, some help us run our business efficiently and effectively and some enable us to provide you with more relevant and personalised offers and information. In all cases we must have a reason and a legal ground for processing your personal information. Some of the most common legal grounds we rely on are briefly explained below.

Things we need to do to provide you with the services you’ve requested

Providing our products and services

We use your personal information to provide our products and services, for example to set up and run your account, process orders and transactions, respond to queries and comments and provide you with the best possible level of customer service. We may use it to contact you about orders you’ve placed or appointments you’ve booked or to send you reminders (e.g. about repeat prescriptions). We may also contact you in emergency situations, such as an urgent product recall or where we have a duty of care to notify you of information that relates to your health.

Can I opt out of having my data used for this?

No, because this covers the many processes and legal obligations that we need to carry out in order to provide you with the Peppery Spot service(s) you’ve requested and also to protect you in emergency situations.

Crime prevention and detection

Like all retailers, Peppery Spot undertakes certain activities that enable us to provide our customers and colleagues with a safe, secure and legal environment online.

When you place an order on our website we carry out identity verification, fraud prevention and anti-money laundering checks, validating the personal information you give against appropriate third party databases.

Can I opt out of this?

No, as there will be legal and regulatory reasons that these activities need to be carried out that are mentioned above. Therefore, we’ll not be able to prevent processing your data for this reason as it’s essential to protect our customers, our colleagues and our business from criminal activity.

Things we do to provide you with a better service

The following are things we do as a business to help us operate effectively and efficiently, and in turn provide you with better and simpler services.  It’s in our legitimate interests to do these things and we do them in a way that respects and minimises any impact on your privacy.

Learning more about our customers and our business

We carry out analytics on the information we hold about our customers to help us understand who our customers are, how they use our services, and how people interact with us.

Recognising you when you use our services

Whichever Peppery Spot services you use, wherever and however you interact with us, we want to give you the same level of service and make things simple and straightforward. We use your details across our services so we can recognise you as a customer and provide consistent care with whichever service you’re using.

How do I opt out?

If you’re a new customer on Pepperyspot.com, you should use the guest checkout rather than setting up a pepperyspot.com account as this will limit how Peppery Spot can use your data.
If you’re an existing customer, you’ll need to email the details given below with your request.

Personalising your online experience

We use your personal data such as your browsing history, username and purchases to personalise our websites so they’re more relevant to you, giving you a better online experience. We do this through our use of Cookies. For example, we may greet you by name, show search results that reflect things most likely to be of interest to you and show you content that’s more relevant to you and the things you have previously shown an interest in.

Staying in control of your information: Your rights

We respect the fact that your personal information is your information, and we’ll make it easy for you to update or change your personal details or marketing permissions. Please help us to help you by letting us know if your contact details change, or if you spot any errors in the information we hold about you.

Who to contact

For all questions relating to this policy please contact info@pepperyspot.com

Changes to this Privacy Policy

This Privacy Policy was updated in May 2018. We may update it from time to time so we recommend that you check back here occasionally.  If we make changes we think may affect you significantly, particularly if they could have an impact on the choices you have made about marketing, we’ll provide you with a prominent notice by the most appropriate medium so you know about the changes before they happen.